Privacy policy

Finestro and our related entities are committed to ensuring the protection of your personal information and respecting your privacy in accordance with thePrivacy Act 1988(Cth) (the Act) and the Australian Privacy Principles. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Finestro means Finestro Pty Ltd (ACN 654 253 460) and its affiliated subsidiaries (collectively referred to as Finestro, we, us or our).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What are your privacy rights?

All users of the Finestro Site have the following rights:

  • The right to know why your personal information is being collected, how it will be used and who it will be disclosed to;
  • The right to access the personal information we hold about you;
  • The right to ask for your personal information that is incorrect to be corrected;
  • The right to make a complaint if you believe we have mishandled your personal information.

Why do we collect your personal information?

Collecting your information is essential for us to provide our services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, completing an online purchase via our website, creating an account via our website, engaging with us on social media, entering a competition or promotion run by us, or emailing us your details.

We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed.

What personal information do we collect?

The information we collect depends on how you interact with our site.

If you visit our site, subscribe to our newsletter, or make a purchase through the Site, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

We also collect information about the individual web pages or products that you view.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

If you subscribe to our newsletter/opt-in to marketing communications, we may collect certain personal information, such as your first and last name and email, and when you subscribe to our email. By providing this personal information, we can send you information about our latest products, exclusive offers and other news about us. You can stop receiving our newsletters at any time by clicking ‘Unsubscribe’ at the bottom of each email.

If you purchase a Product through our Site, will collect certain personal information including your first and last name, shipping, and billing address along with your payment information (“Order Information”).

We use this Order Information so that we can fulfil your order, provide you with a tax invoice and updates on your order status, as well as shipping your order to you. We may also use this Order Information to screen orders we receive for potential risk or fraud, or to provide you with information or advertising relating to our products in accordance with the preferences you have shared with us.

All credit/debit card transactions on the Site are processed using Stripe’s secure online payment gateway that encrypts your card details in a secure host environment. You can read more about Stripe’s privacy policy here.

Do we disclose your personal information to anyone?

If you make a purchase through Finestro, we disclose personal information that you have knowingly provided to us to any Partner you have selected products from so they can prepare your order for shipment and delivery. This personal information is then provided to select shipping and freight providers responsible for delivering your order.

We may disclose your personal information in other instances as follows:

  • Where you have consented to us doing so;
  • Within Finestro, including with employees and related body corporates;
  • With contractors and affiliated organisations (where they need to know information in order to provide services available on the Site, such as Amazon Web Services (AWS) Cloud);
  • If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred;
  • When we are legally required to do so (in response to a subpoena, court order or other governmental request); and/or
  • To respond to a genuine emergency (such as when Finestro believes in good faith that disclosure is reasonably necessary to protect the property or rights of Finestro, third parties or the public at large).

We may collect statistics about the behaviour of visitors to our websites and may display and share trend information publicly or provide it to others. This information is always shared in aggregated and anonymised form and we do not disclose personally-identifying information other than as described in this Privacy Policy.

However, we do not share your personal data with third parties for the purposes of third-party marketing or advertising.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

If you have an account with us, you can also change your personal information at any time by logging into your account and making profile changes under the ‘settings’ tab.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

How long do we store your personal information?

When we no longer need personal data, we securely delete or destroy it. Aggregated data, which cannot identify a device/browser (or individual) and is used for purposes of reporting and analysis, is maintained for as long as commercially necessary.

Can you access your personal information?

If you have an account with us, you can access personal information you have knowingly provided to us at any time by logging into your account.

You may also request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

Finestro is hosted on Amazon Web Services (AWS) Cloud. AWS is architected to be the most flexible and secure cloud computing environment available today. Its core infrastructure is backed by a deep set of cloud security tools, with 230 security, compliance, and governance services and features.

All data flowing across the AWS global network that interconnects its data centres and regions is automatically encrypted at the physical layer before it leaves AWS secured facilities.

Aside from AWS, we do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information?

We only collect, use or disclose sensitive information about you as is allowed by law.

Can you opt out of email marketing?

You can opt out of email marketing at any time by clicking “unsubscribe” at the bottom of any marketing email form us. If you opt-out of emails from us, you will only be contacted by us regarding service issues such as, without limitation, order confirmation and delivery confirmation, significant changes to terms and conditions and non-marketing emails.

If you wish to completely opt out from all communication from us, you can advise us via email at

Do we use cookies?

Our website uses cookies. A cookie is a piece of information that allows the server to identify and interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return.

Most browsers automatically accept cookies, but you can usually change your browser settings to prevent this. While most of the content of our web site can be viewed without accepting cookies, the shopping cart features of our website will not function properly when cookies are disabled.

Behavioural Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

Our privacy policy may change from time to time

We constantly review our policies and procedures, and we may change this Policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the company. You can contact us here or by emailing us at

Additional Privacy Information

For additional information on privacy visit the Australian Federal Privacy Commissioner’s website:

Questions or concerns?

Contact us